Pinewood Cottage B&B Rooms

Policies

Your health and safety while staying at Pinewood Cottage Apartment has always been our priority, even more so since the coronavirus has become a part of our daily lives.

We also want you to have a comfortable stay, enjoy a tasty Continental breakfast (B&B) and experience excellent, friendly personal service.

The Self-catering Apartment has a complimentary breakfast.

Our B&B is small with only 2 guest bedrooms and one breakfast room.

WI-FI and private off-street parking is free

We pride ourselves on having a very high standard of cleanliness, as evidenced by our reviews. Both B&B and self-catering apartment.

If you have symptoms of the virus or have been tested positive 10 days before your stay with us, please contact us to reschedule your reservation.

Please don’t hesitate to contact us if you would like further information.

Pinewood Cottage Apartment and B&B cannot take pets.

Sorry, we don’t accept stag or hen parties at the B&B or Apartment.

We only accept cash at the property No credit cards. You can pay truth stripe online with a credit card, ask for the link before arrival.

If the booking is cancelled less than 14 days before arrival then a charge equal to the full booking amount will be made.

In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

In the event of a booking reduction of a two-night stay within seven days of the arrival date in the summer season, the full cost of the booked stay will be charged.

All chargeable cancellations are subject to a 3% administration fee.

We reserve the right to cancel a booking. We reserve the right to amend our terms and conditions without notification.

Checking-In:

Check-in at the B&B is between 3pm and 6pm. Arrival out with this time is by prior arrangement only. Please email or call us in advance of booking to arrange a check-in out with these times.

Our check out time at the B&B and Self-catering apartment is 11am.

We will personally check you in the B&B – we feel this is such a worthwhile and invaluable part of your stay (and we look forward to meeting you!). We will be wearing a mask and guests must wear a mask/face covering when arriving at the B&B and in all the shared areas of the B&B.

There is hand sanitiser at the entrance hallway and in the breakfast room. We ask all our guests to use these when entering the B&B, many thanks

Apartment is self-check in with a key code. There is hand sanitiser at the entrance

Breakfast:

We will continue to offer you our tasty Continental breakfast in the breakfast room.

Please use the hand sanitiser when entering the breakfast room.

Guests must wear a mask/face covering when entering and leaving the breakfast room.

Cleaning Procedures for Guest Bedrooms:

Guest bedrooms will be cleaned as per our existing thorough cleaning regime.

Hard surfaces will then be disinfected with cleaning products that are tested to EN standards.

Fabrics in the room such as curtains, headboards and upholstered chairs will be sprayed with an anti-bacterial soft surface spray.

As per our normal cleaning procedures all un-used towels, teacups and glasses will be removed from guest bedrooms and replaced with new.

Bed linen will be washed at a high temperature.

Guest bedrooms will be serviced (B&B only)

We have conducted a Coronavirus | Covid-19 risk assessment, copies of which are available for our guests upon request.